FAQ's
Accessibility
Can you accomodate wheelchair or mobility scooters?
Yes. Please advise us when you book so we can allocate a table with adequate space.
Do you have wheel accessible bathroom?
Yes
Do you allow guide dogs?
Yes as long as they are officially trained. We ask that you advise us when you book so we can allocate a table with adequate space.
BYO
Are you a BYO restaurant?
No. We are fully licensed and offer a full selection of beverages.
Birthday Cakes
Can you provide a birthday cake?
Yes. This needs to be pre-arranged with us three days in advance.
Do you allow customers to bring their own birthday cakes?
Yes. This needs to be pre-arranged with us before arrival and a $20 ‘BYO Food – Service Charge’ will apply.
Do you do anything special for guests celebrating a birthday?
Yes. If you order a dessert, we’ll personalise the plate with “Happy Birthday” written in chocolate and place a candle on top.
Do you allow customers to bring their own desserts such as Tiramisu or Cheesecake?
No
Children / Infants
Do you have a children’s menu?
Yes we do. You can view it in our menu section.
Do you have highchairs?
Yes. We ask that you request this when you book so we can allocate a table with adequate space.
Do you accommodate strollers?
Yes. We ask that you advise us when you book so we can allocate a table with adequate space.
Do you allow us to bring food for infants?
Yes
Dietary Requirements
Do you have menu items for guests with food sensitivities/allergies?
Yes. We offer a variety of substitutions and always do our best to accommodate special requests to prepare your meal just how you like it. Click here for more info.
Do you offer Low gluten / Gluten-free options?
Yes. We have a wide selection of low gluten options. As we use flour in the preparation of our pizza bases there are traces of flour and gluten in the air. For this reason, we refer to our Gluten Free meals as “Low gluten”. You will see the following codes on our menu GF (Low gluten) and GFA (Low gluten available on request)
Do you offer Vegetarian or Vegan options?
Yes. Many of our dishes are vegetarian or vegan or can be altered to be Vegetarian/Vegan please look for the following codes on our menus. V = No Meat or Seafood or VA = Available with no Meat or Seafood or VG = Vegan
Do you offer low-calorie items?
Yes. Please ask your waiter for advice on which menu items are suited to your specific needs. We can prepare many of our menu items in a health-conscious way. Simple changes such as asking for sauces/dressings on the side, less cheese or switching a cream-based sauce to a tomato-based sauce can make a significant difference. We are more than happy to try and accommodate dietary requirements.
Generation Questions
Do you have a dress code?
We are a casual dining restaurant. Dress comfortably and feel free to come as you are.
Do you offer Wifi?
No
Group Bookings
Do you accept group bookings?
Yes. Please click here for more info on the group booking process.
What number of guests is considered a group booking?
Ten or more guests.
Payment Types
What payment types do you accept?
American Express (Amex), Cash, Diners, Eftpos, Japan Credit Bureau (JCB),
Mastercard, Restaurant Association of NZ gift vouchers/cards and Visa.
Do you accept cheques?
No
Do you allow cash out with Eftpos payments?
No
Do you accept Alipay?
Not at this stage however we are looking into this option.
Reservations
How do I make a booking?
You can make a reservation on our booking system under the “reservations” menu, call us on 09-488-0179 or email us at [email protected]
Do you offer walk-in bookings?
Yes, however we highly recommend you make a booking as we are often fully booked.
When is a good time to visit if I don’t have a lot of time?
We open at 5pm Tue-Sun and suggest you arrive early. Our peak dining times are 6.45 pm – 8.45 pm. If you arrive before 6pm, you can usually dine without delay.
Do you have a dining time limitation?
Only during our peak dining times to ensure we can accommodate as many customer requests as possible and avoid disappointment. If a dining time limitation applies to your booking we will advise this during the booking process.
What happens if I am running late?
We will generally allow a 15 minute window but we do ask you call as a courtesy. We will consider you a no-show if you haven’t arrived within 15 mins of your booked time and may release your table to the waitlist or to walk-in customers.
Allergen Guide
We have prepared this guide to assist our customers with food sensitivities or allergies and to help identify ingredients that may cause an allergic reaction. Whilst we make every attempt to provide accurate allergen information, our menu items are freshly prepared in our kitchen and there is always a risk of cross contact with other allergens. This is true even when a menu item is specifically ordered to remove an allergen ingredient. Please keep this in mind when making a menu selection dependent upon our allergen information.
Please ensure you tell us if you, or any member of your party, have any food sensitivities or allergies. This can help reduce the risk and ensure your dining experience is an enjoyable one.
If you or a member of your party is severely allergic, please let one of our managers help you with your selection.
The information contained in this allergen guide is correct at the time of publication being 01 April 2018
